Looking for information about delivery? Visit our Delivery page instead!
When will my order be shipped after the holidays?
Production and shipping starts again on Tuesday the 27th of December, we will send you an e-mail notification once we ship your order, if you select DHL( Which we currently advise) they will keep you up to date on your orders shipping progress
Do you have labels that can go through a Dry Cleaner?
Our ONCE™ Iron on range are tried and tested to go through a Dry Cleaner with no fear of them coming off.
Can the labels withstand hot, industrial washers and dryers without coming off?
Yes! Our ONCE™ Iron on and printed sew on/Tagg on™ labels are specially designed for a commercial laundry where the the temperatures of the washers and dryers are very hot and the clothes are washed on a regular basis. The labels often outlive the clothes!
Are the labels kind to sensitive skin?
Yes! All our printed clothing labels, whether it be the ONCE™ Iron on, printed sew on or Tagg on™ are made from a special nylon fabric for sensitive skin so no fear of it irratating your skin.
Is there a limit to the number of characters on a name label?
Yes, we generally have a 19 character limit per line for our labels and our labels vary from being able to fit one or two lines (see product descriptions). However, if your name is longer than this then please get in touch and we can discuss our options.
Can I have the name printed in capitals?
Of course! We print exactly what you type in, so if you want it in capitals simply type it in as all capitals. It’s as easy as that.
The name I typed in looks a little small on the website?
Never fear – we make sure to resize all names so that they are filling up the maximum space on the label. So even if it looks a little small on the website, it will be as big as it can be in real life.
Can I have accents on letters?
No problem at all. We can print all accents and unusual letters.
Is it possible to add the telephone number next to the name?
You can fit anything on our labels as long as it’s fewer than 19 characters. If you want to fit in a telephone number or a room number etc. then simply choose a label that has two lines of text available and use the top line for your name and the bottom one for your number.
Can one label pack contain labels with different names?
Unfortunately, we are not able to print multiple names or colours/logos within one pack of labels. If you require two different names then you’ll need to order two packs of labels.
Can I order by phone?
Please do! Our friendly staff are always at the other end of the line, and are happy to walk you through the ordering process and even give you tips on attaching your labels if need be. You can ring us on 646-475-2105 if we are unavailable please leave a message and we’ll get back to you as soon as possible.
Can you remove the iron on labels?
No, our Iron on labels are intended to be permanent so cannot be removed. If eventually you wish to pass on your labelled clothes then we also offer blank labels to iron over your name labels. You could also block over the name with a Laundry Pen, which is also available on our store.
My Iron on labels are coming off in the wash, why?
The most likely reason for this is that the iron wasn’t hot enough when the labels were applied, so the bonding glue wasn’t fully activated and sealed. Go back and double check the instructions sent with your label pack (or if you’ve lost these we have the instructions on our website) If you’ve had any problems applying your labels then please get in touch, and we can talk you through the process.
Do the Tagg on™ labels irritate the wearer?
Not in our experience (and we’ve road tested all our labels ourselves) our tagg on labels are very small, smooth and flat, so they shouldn’t irritate the wearer.
Can my school of PTA raise funds by promoting/selling our labels?
Yes of course! We always love getting involved with schools. Register your school with us to receive your unique code, share it around so that all parents can enter the code at the checkout, and at the end of the month we run a report and rebate 20% of the order totals to the school or PTA (it is important to make sure all parents use the code, or we won’t be able to include it in our calculations).
Can I cancel/return my order if I change my mind?
Due to the customized nature of our products we are unable to refund any orders that have already been produced. If you think you’ve made a mistake with your order then please get in touch with us as soon as possible via phone (646-475-2105) as we try to produce all of our orders within 24 hours of receiving them. If the labels have not yet been made, then we may be able to work something out. We are here to help.
My order has arrived with a spelling mistake/different logo to the one I selected?
We have a rigorous quality control programme on our shop floor that includes a final double check that all the information is correct, so we’re extremely confident that we wouldn’t make any errors during production. However, our labels are made by humans (not robots) so we must allow for human error. If it turns out we have made a mistake we are more than happy to post you out a set of corrected labels as soon as possible with our sincerest apologies. If the mistake is yours then unfortunately we will have to charge you for a replacement set of labels.
HAVE A DIFFERENT QUESTION?
We’d love to hear from you - Send us an email at: firstname.lastname@example.org
or give us a ring on 646-475-2105